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Frequently Asked Questions

About Morning Express Challenge

What is Morning Express Challenge?

It’s a two-screen, interactive game that takes viewer engagement to a whole new level by giving Morning Express viewers the ability to make predictions and answer trivia, instant recall and poll questions about the news in real-time, from their computers. It enhances the viewing experience by giving the ability to win points, compete for prizes and earn a position on the leader board while watching Morning Express with Robin Meade.

What is the difference between predictions, trivia and instant recall questions?

A prediction is a question about a future event in the show that could have several possible outcomes. For example, ‘Which anchor will Robin throw it over to next?’ Morning Express Challenge offers a variety of predictions throughout a game and you may select one outcome from each. If you don't select an answer, available predictions will turn to 'missed' once they become unavailable or when the prediction window is closed.

Trivia is a question that tests your knowledge of recent news or news mentioned in the broadcast. Trivia is factual and has only one correct outcome. The available points to earn on each option are equal and a timer is available to let you know how much time you have left to answer. You'll want to answer fast because more points are available to those who answer quickly.

Instant recall tests your memory to see if you can recall what happened earlier in the show. Like trivia, instant recall questions are factual and have only one correct outcome. The available points to earn on each option are equal and a timer is available to let you know how much time you have left and like trivia, there are more points up for grabs if you can answer fast.

What types of questions are there, and how many should I expect during each game?

Scoring will come from one of these 4 question types:

All questions asked during a game are added together for an aggregate point total.

Sample Questions:

Pre-Event
What will be the top weather story of the day?

During Event
Will the price of gas be mentioned by Robin before the top of the hour?

Instant Recall
What location was Robin at for Mondays show?

Trivia
When was the first Morning Express show?

Do the points have any value?

Morning Express Challenge points are used purely for entertainment and game play purposes. They not have cash value and are not redeemable or transferable.

Is there a cost to play?

Participation in the Morning Express Challenge is completely free!

Do I have to register?

Users who wish to be eligible for prizes must become registrants of Morning Express Challenge.

Accessing The Game

I can’t access the Morning Express Challenge game. What do I do now?

First, make sure that the web site address is correct. Second, make sure that there are no pop-up blockers enabled. Third, make sure your internet browser and operating system meet the following requirements:

Where can I find the Morning Express Challenge rules?

The rules are accessible at all times, just click on the link at the top right of the page. It is important to read this section before you play.

Login and Registration Questions

I am having trouble getting logged in.

Make sure you have tried the following:

I can participate in predictions and polls without creating an account, so why should I?

Unless you register there is no way to track you down if you qualify for prizes. Click to Register and your points will follow through allowing you to maintain eligibilty and be notified should you win any of the prizes.

I am having trouble with the registration process. What do I do now?

Ensure that you have accurately completed all required fields. This information must be collected for contest fulfillment purposes. If your troubles persist, contact support.

Game Play Questions

There are different point values associated with outcomes for some questions. How are they determined?

For predictions, each outcome has Points associated with it based on the probability of it occurring. Points are earned by correctly answering prediction opportunities. You can use the point values to guide you in making your predictions:

What happens after I select a response to a question?

You will see the bar that you selected from flip to the Past Answers view. If you click on the icon for a question you will see all the information associated with it, won, lost, missed.

Can I cancel or change my selections?

No, all selections placed are final, and you may only submit one answer per question. However, there is no loss of points or penalty for an incorrect answer.

Why would I miss a chance to answer a question?

The nature of real-time predictions is that at some point in time the event or scenario that the question is related to will become known and therefore in order to ensure a fair game to players there must be a "cut-off" where the question becomes locked and no longer open to predict or answer. This may at times appear random, other times it will be quite obvious as the event will have started and accordingly it no longer makes sense to predict "What will be the first state Bob mentions during the weather report?".

I am trying to find a question I answered but can't seem to find it in the Past Answers view

First make sure you have looked through all the Past Answer items. If you can't find a question that you are pretty sure you answered this might be because the question was canceled. Although questions are rarely canceled an example of when it might happen is if information regarding an answer becomes known.

Where can I see my answers to past selections?

Just switch to the Past Answers view.

How much time do I have to respond to questions?

If your prediction, trivia and instant recall answers appear to be ‘missed’ it could be for one of the following reasons:

How much time do I have to respond to poll questions?

The amount of time to respond to polls can vary. They can be open for the duration of the event but some may close more quickly.

The big rectangle in the middle of my screen, what does it do?

This is where you see images and info relating to Morning Express Challenge. This shows images, video, facts and other cool stuff on display. It rotates between pictures and information as it's relevant. Important or exciting aspects of the show will be shown here.

Why is my balance always 0 at the start of new game?

Balances are reset after a game giving you a fresh start and a new chance to compete to win prizes.

How are the point values determined?

The points associated with each outcome of a prediction are relative to the likelihood of the outcome occurring. The points associated with each outcome of a given trivia or instant recall question are equal across all outcomes because the actual outcome is known and therefore to associate a relative point value would be giving away the answer! That said, the points associated with given questions may vary depending on their difficulty.

How can I find out what the correct answer was?

The question icon will change to reveal that you were either incorrect or correct. If you were incorrect click on the icon to see what your answer was and what the correct answer was.

You can see how the results are shaping or what the finalized results are by clicking on the poll icon.

Leader Boards, Prizing, Contests

How does the in-game leader board work?

The leader board is frequently updated, and regardless of if you have a high score or not you will always be displayed with your name highlighted and your position listed. At the end of the show, the leader board will display who won the most points in that specific Morning Challenge event.

How are ties broken among gameplay leaders?

For the Top Score game prize, the breakdown is as follows: In order, the user with the most points from:

If User A and User B tied with 12,000 points for the game and User A had 7,400 points from IN-GAME and User B had 7,150 points from IN-GAME then User A would win.

Where do I go to view Morning Express Challenge winners?

Confirmed winners are listed on CNN.com/robin and also announced on Morning Express.

How do I win? Where can I find more information about the contest?

Refer to the Prizes tab for the specifics on what is up for grabs in Morning Express Challenge.

Getting Friends In The Game

How can I get my friends in the game?

Want to bring a little friendly competition into Morning Express Challenge? Get your friends in the game by sending them an invite from within the game.

Chat

I am not seeing or no longer seeing the chat window, what happened?

Morning Express Challenge chat opens 30 minutes before the show starts and closes 30 after the show ends. Chat is not available outside of this timeframe.

If I get banned from the chat room, how do I get back in?

If you are banned from the chat room please email support at cnnsupport@nanogaming.com and ask if you can be allowed back into the chat room. You should be able to gain access into the chat room within 24 hours.

Technical Issues

I got a Flash error. How do I fix it?

You may experience difficulties if you are using one of the listed browser-flash configurations or a Flash version less than 8.0.

To resolve this issue, Adobe’s recommends that you upgrade to the latest version of Flash. If that does not work, contact technical support. Problems with version 9.0.28.0 have been reported on Adobe’s forums.

I’ve read all of the above FAQs but I’m still having problems.

Customer support can be reached at cnnsupport@nanogaming.com. A member of the Morning Express Challenge Support Team can help solve your problem.